At Mozzinets, we are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.mozzienets.co.za or engage with our services.
By using our site and services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information that helps us provide you with a personalized service and fulfil your orders. This includes:
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Personal Identifiers: Your name, email address, phone number, and shipping/billing address, which we collect when you request a quote, place an order, or contact us.
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Project Details: Information you provide about your project, such as room dimensions, photos, design preferences, and bed/ceiling types.
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Commercial Information: A record of the products you purchase, quote requests, and any customer service correspondence.
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Technical Data: When you visit our website, we may automatically collect information like your IP address, browser type, and pages you viewed through cookies or similar technologies. This helps us improve our website's functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Fulfil Your Orders: To process your payments, create your custom mosquito nets, arrange shipping, and manage installations or site visits.
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To Communicate with You: To respond to your inquiries, provide quotes, send order confirmations and updates, and offer customer support.
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To Improve Our Services: To analyse how our website and services are used so we can enhance the customer experience.
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For Marketing (with your permission): To occasionally inform you about new products, services, or promotions. You can opt-out of these communications at any time.
3. Sharing Your Information
We value your trust and do not sell, trade, or rent your personal information to third parties. We only share your data in the following limited circumstances:
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Service Providers: We share necessary information with trusted third parties who assist us in operating our business, such as payment processors (e.g., PayPal, bank gateways) and shipping companies (e.g., POSTNET, Courier Services). These partners are obligated to protect your data.
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Legal Obligation: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.
5. Your Rights
You have the right to:
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Access and Correction: Request a copy of the personal information we hold about you and ask us to correct it if it is inaccurate.
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Opt-Out: Unsubscribe from our marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.
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Deletion: Request that we delete your personal information, subject to certain legal obligations we have for record keeping.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal purposes).
7. Third-Party Links
Our website may contain links to other sites, such as social media platforms. We are not responsible for the content or privacy practices of these external sites and encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.